dice2 Privacy Policy
At dice2, the security of your personal information is our highest priority. In this document we clearly explain how your information is collected, stored, and kept secure.
dice2 ("we", "our", or "platform") is a trusted online gaming and betting service provider in Bangladesh. This privacy policy ("policy") describes in detail how your personal information is handled when you use the dice2 website dice2.lat.
By registering with dice2 or using this website, you are considered to have fully read and agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
This policy may be revised from time to time. We will notify you appropriately of any significant changes.
1. Data Collection Methods
1.1 Information You Provide Directly
When registering an account and using services on dice2, you provide the following information:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification — you must be 21 years of age or older)
- Residential address
- National ID card or passport details (for identity verification)
- Transaction details: bKash, Nagad, or Rocket account number
1.2 Automatically Collected Information
While you use dice2, our system may automatically collect the following information:
- IP address and browser type
- Device information (operating system, screen resolution)
- Time, date, and session details of site visits
- Which pages were visited and how long was spent on them
- Information collected through cookies and similar tracking technologies
- Gaming activity and betting history
1.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, we may also receive information from legitimate third-party verification services. This information is used solely to confirm your identity.
2. Purpose of Data Use
2.1 Providing Core Services
dice2 uses your information primarily for the following purposes:
- Registering and managing accounts
- Processing deposits and withdrawals via bKash, Nagad, and Rocket
- Confirming age verification (21+)
- Processing welcome bonuses and other promotional offers
- Providing 24/7 live chat and email support
- Managing the VIP program and cashback benefits
2.2 Security and Compliance
We also use information for the following purposes to protect users and comply with regulations:
- Detecting and preventing fraud, money laundering, and other illegal activities
- Applying responsible gaming policies and supporting users who are at risk
- Ensuring account security and preventing unauthorized access
- Meeting legal obligations
2.3 Service Improvement
We analyze aggregated and anonymized user data to improve the experience on our platform. No personal information can be directly identified through this analysis.
3. Data Storage and Security
3.1 Security Measures
dice2 uses industry-standard security technology to protect your personal information. Our security infrastructure includes:
- SSL encryption — all data transfers are completed through encrypted connections
- Sensitive data (passwords, payment details) is stored in encrypted form on our servers
- Regular security audits and vulnerability testing are conducted
- An unauthorized access detection system is active
- Staff receive regular training on data protection
3.2 Retention Period
We retain your information for as long as it is necessary to provide our services or to meet legal obligations. Even after an account is closed, some information may be retained for the legally required period.
When deleting personal information, we ensure it is permanently and securely erased so that unauthorized recovery is not possible.
4. Data Sharing Policy
4.1 Who We May Share Information With
dice2 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment providers: Minimum necessary information is shared to process transactions via bKash, Nagad, and Rocket
- Identity verification services: With authorized verifiers as part of the KYC process
- Legal authorities: To the relevant authorities in the case of a court order or legal obligation
- Technology partners: Limited technical information for the operation and maintenance of the website
4.2 What We Never Do
- Your information is not sold or rented to third parties for marketing purposes
- Information is not shared with irrelevant advertisers without your consent
- Sensitive financial information is not transferred to any unauthorized third party
5. Cookie Policy
5.1 What Cookies Are and How We Use Them
Cookies are small data files stored in your browser. dice2 uses the following types of cookies:
- Essential cookies: Required for the core functionality of the website, such as maintaining login sessions
- Functional cookies: For remembering your preferences and settings
- Analytics cookies: Collecting anonymous statistics to understand site usage and improve services
You can manage cookies from your browser settings. Please note that disabling cookies may limit some functionality of the site.
6. Your Data Rights
6.1 Rights You Have
As a dice2 user, you have the following rights regarding your personal information:
- Right of access: The right to know what information we hold about you and to request a copy
- Right to rectification: The right to request correction of any inaccuracies in your information
- Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations)
- Right to object to processing: The right to object to the processing of your information for specific purposes
- Right to portability: The right to receive your information in a structured, commonly used format
6.2 How to Exercise Your Rights
To exercise any of your rights or to make any information-related request, please contact our support team. We generally process your request within 30 business days.
Email: [email protected] — or contact us directly in English via the website's 24/7 live chat.
7. Protection of Minors
dice2 strictly prohibits registration and use by anyone under the age of 21. We do not knowingly collect any personal information from minors.
Age verification is a mandatory step in the registration process. If we confirm that a user is under 21, their account will be closed immediately and any stored information will be deleted.
If you believe a minor is using dice2, please contact us at [email protected].
8. International Data Transfers
To provide our services, your information may sometimes be processed or stored on servers outside Bangladesh. In such cases we ensure that:
- Data transfers are always completed in compliance with applicable international security standards
- Strict data protection agreements are in place with international partners
- Transferred data receives the same protection under this privacy policy
9. Changes to the Policy
dice2 reserves the right to amend this privacy policy at any time. For significant changes, we will:
- Display a notice prominently on the website
- Notify you at your registered email address (where applicable)
- Update the "Last Updated" date at the top of the page
Continuing to use dice2 after changes are made means you have accepted the revised policy. We recommend that you visit this page regularly.
10. Contact Us
For any questions, concerns, or requests related to this privacy policy, you can reach our data protection team:
- Email: [email protected]
- Live Chat: Support is available in English 24/7 on the website
We will do our best to respond to your request as quickly as possible after verifying your identity.
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